Root Domain Redirection Service Extension

When you type example.com in your browser, it won't redirect to www.example.com because BrainCert's free SSL certificate covers only one domain behind the CDN and firewall, which accelerates website performance. This limitation applies to customers who use their www domain as their main LMS site.

To resolve this, BrainCert offers a Root Domain Redirection extension. Here’s how it works:

1. Issue: Customers type example.com in their browser, but it doesn’t redirect to www.example.com. The SSL certificate provided by BrainCert only secures the www.example.com domain.

2. Solution: BrainCert needs to set up a special proxy service to handle this redirection securely. This involves:

   • Generating and installing a custom SSL certificate for example.com.
   • Configuring the server to automatically redirect example.com to www.example.com.

3. Outcome: After the setup, typing example.com in the browser will seamlessly redirect to www.example.com, ensuring secure and smooth access for users.

Benefits

• Enhanced Security: Protect your root domain with SSL.
• Professional Appearance: Redirect users to your 'www' domain.
• Seamless Experience: Ensure smooth and secure access for your learners.

Activation Process

To activate the Root Domain Redirection extension, follow these steps:

1. Login to Your BrainCert Account:

   • Navigate to your BrainCert admin dashboard.

2. Go to Global Settings:

   • Click on the Global Settings menu.

3. Access Extensions:

   • Select Extensions from the Global Settings menu.

4. Find Root Domain Redirection:

   • Locate the Root Domain Redirection Service extension in the list.

5. Activate the Extension:

   • Click on the Buy Now button.
   • You will be prompted to pay a one-time setup fee of $49.

6. Complete Payment:

   • Follow the payment instructions to complete the $49 one-time setup fee. Create a support ticket to track this.
     
     

FAQs

• Q: What is a root domain?
  A: A root domain, also known as a naked or apex domain, is your domain without the 'www' prefix (e.g., example.com).
  
  
• Q: Why do I need SSL for my root domain?
  A: SSL (Secure Sockets Layer) encrypts the data transferred between your server and your users, ensuring a secure connection and protecting sensitive information.
  
  
• Q: What happens after I activate the extension?
  A: Once activated, our team will configure your domain to automatically redirect to the secure 'www' subdomain, ensuring a seamless and secure experience for your learners.
  
  
• Q: Is there any ongoing cost for this service?
  A: No, there is a one-time setup fee of $49.

Support

If you have any questions or need assistance, please contact our support team by creating a support ticket.