How to Generate HAR Files for Troubleshooting on BrainCert

When facing issues on BrainCert, generating HTTP Archive (HAR) files can be invaluable for troubleshooting. HAR files capture the exchange between web browsers and websites, allowing our support team to replicate and diagnose problems. This guide outlines how to generate HAR files in popular browsers: Chrome, Firefox, Safari, and Edge.

Chrome

1. Close All Incognito Windows: Ensure all incognito tabs and windows are closed.
2. Open New Incognito Window: Launch a new incognito window.
3. Access Developer Tools: Click the more actions menu (...) next to the toolbar, select "More tools" > "Developer Tools".
4. Network Tab: Click on the "Network" tab.
5. Start Recording: Check if a red button is visible, indicating recording. If not, click "Record network log".
6. Preserve Log: Select "Preserve Log".
7. Clear Existing Logs: Click "Clear network log" to remove any prior logs.
8. Reproduce the Issue: Navigate to the problem page and replicate the issue.
9. Export HAR File: Click "Export HAR" (down arrow icon) and save the file.
   
   

Firefox

1. Close All Private Windows: Ensure all private tabs and windows are closed.
2. Open New Private Window: Launch a new private window.
3. Navigate to Issue Page: Visit the page you need to record before opening tools.
4. Web Developer Tools: Click the application menu (), then "More tools" > "Web Developer Tools".
5. Network Tab: In the developer tools, select the "Network" tab.
6. Reproduce the Issue: The recording starts as you navigate. Perform actions that trigger the issue.
7. Pause Recording: Once done, click "Pause/Resume recording network log".
8. Save HAR File: Right-click in the File column, select "Save All as HAR", and save the file.
   
   

Safari

1. Enable Develop Menu: If not visible, go to "Safari" > "Settings" > "Advanced" and check "Show Develop menu in menu bar".
2. Close All Private Windows: Ensure all private tabs and windows are closed.
3. Open New Private Window: Launch a new private window.
4. Show Web Inspector: From the "Develop" menu, select "Show Web Inspector".
5. Network Tab: Click the "Network" tab.
6. Reproduce the Issue: Navigate to and replicate the issue on the page.
7. Export HAR File: Click "Export" and save the file.
   
   

Edge

1. Close All InPrivate Windows: Ensure all InPrivate tabs and windows are closed.
2. Open New InPrivate Window: Press Ctrl + Shift + N to launch a new InPrivate window.
3. Developer Tools: Click the "Settings and more" menu (...), then "More tools" > "Developer tools".
4. Network Tab: Click on the "Network" tab.
5. Start Recording: Check for a red button indicating recording is in progress; if not, click "Record network log".
6. Reproduce the Issue: Visit the problem page and perform actions to trigger the issue.
7. Stop Recording: Click "Stop recording network log".
8. Export HAR File: Click "Export HAR" (down arrow icon) or press Ctrl + S, and save the file.
   
   

Submitting Your HAR File

Once you've generated the HAR file, please submit it to our support team through the help center or as directed by a support representative. This will help us diagnose and resolve your issue more efficiently.