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Integrating Helpdesk Extension

1 min read

This article will help you integrate the Helpdesk Extension with BrainCert. 

Elevio is a tool that enables you to bring all of your content and support right into our sidebar, your users will never have to leave your LMS again for help. This means bringing your knowledge base, support, chat, and more, all to one place. With Elevio installed your users can get all the help they need without having to look for it, and you can serve support more streamlined than ever before.

Create amazing knowledge base articles for your users, or sync with Zendesk, Freshdesk, Help Scout, and User Voice. Users can create and manage their tickets, without leaving your site.

Step 1 :

Create a user profile from Elevio.

Step 2 :

From the user dashboard, click the install button to install the assistant on your site.

Step 3 :

It takes you to the installation setup menu, select the “Installation via Code Snippet” tab.

Step 4:

From the installation code, copy the CID number as shown below.

Step 5:

Log in to your LMS site, go to "Global Settings" and click "Extensions".

Step 6:

Scroll down and find ' integration'. Enable the option and paste the CID number you have copied from the installation code. Finally, 'Save' your settings.

Testing Instructions:

You will now see the new "Need Help?" menu on the right side.

You can now create knowledge-base articles and enable your modules and integrations at

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