Attendees and presenters can easily report any problems with the built-in problem report tool in Virtual Classroom. In this way, we will receive full debug logs of the user session, which will make troubleshooting much easier.
Here are the steps you need a follow to report a problem inside VC:
Click on the 'Settings' icon on the top right corner in the VC app.
Scroll down and navigate to 'Report a problem'.
Clicking on Report a problem displays a box where you can specify whether the problem is with video or audio.
For example, when there is a problem with the video, click 'Problem with video'. Choose your required issue from the list and click 'Send'.
The 'Problem with audio' checkbox should be selected if there is an issue with the audio. On the list of issues, click on the issue you need and click 'Send'.
You just need to click on the 'Ok' button and your reports will get sent.
We will take care of your reports as soon as possible and our engineering team will review problem report and get back with suggestions.