Setup Intercom Extension for all Student Communications and Support

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2 mins read

Intercom helps businesses connect personally with consumers and offers customer messaging products for sales, marketing, and support teams, connected on one platform.

The intercom extension for BrainCert lets you interact with your customers/students either by email or live chat on your LMS when they are browsing it. This is also a great way to offer technical and customer support to your students and answer their questions.

Integrating Intercom with your LMS

Step 1:

Create an account and log in to Intercom https://www.intercom.com/.

Step 2:

Follow the link to install Intercom on your web app.

Step 3:

Note your 'App ID' from the Intercom app settings. Now, go to your LMS and click on 'Global Settings' --> 'Extensions'.

Step 4:

Scroll down to Intercom, add your Intercom 'App ID', and enable the extension by using the toggle. Now, click on the 'Save' button to save your changes.

Step 5:

Now, go to your Intercom App settings page click on the "Intercom for web" link in the left menu, and confirm that the success message is displayed as shown below.

Step 6:

To further customize your intercom messenger theme, click on "Messenger appearance" under your 'App Settings'.

Step 7:

Customize the colors to set the messenger's theme. Make sure the 'Users' checkbox is checked.

Step 8:

Finally, refresh your LMS and confirm the intercom messenger icon is visible at the right bottom of the page.

Step 9:

BrainCert automatically tracks all your LMS users' data in Intercom along with additional details as shown below.

We believe Intercom's messaging solution is a great way to communicate with your LMS users in real time and use customer data to deeply personalize your messages.

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