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• Why do I get 'Error loading media: File could not be played' error when playing a video

  When playing a video file, you will see an error 'Error loading media: File could not be played' as shown below. This is most likely that the file is corrupted during upload or partially uploaded or the video file format cannot be played by the HTML5 video player. We recommend converting the video file in your local computer using tools like HandBrake or [AnyVideoConvertor](httpSome readers

• What are the different types of document formats that I can upload?

  Our document conversion technology supports over 100 different document formats. Video files: mp4, m4v, f4v, flv, webm Audio files: aac, m4a, f4a, mp3, ogg, oga Documents & Presentations: The following list of document formats are now available for uploading: The following list of graphic formats are currently available for uploading: ![](https://storage.crisp.chat/users/helpdesk/website/bSome readers

• What is the best way to convert my videos?

  Using high quality videos in your courses play an important role to provide seamless learning experience for your students. BrainCert's cloud media player is designed to play the video formats such as mp4, m4v, f4v, flv, and webm from your content library. MP4 video plays better when encoded in H.264 resulting in a better user experience. Some of the common issues with poorly encoded videos are: Your students only hear the audio but no video Unwanted echo in video playback BrainCert rFew readers

• Why do I get 'content is under moderation status' error message when uploading files?

  After the content finish uploading, you are required to save it with a title. If you do not give a title and save it, then the content will go under "moderation" status. This means that the content is not saved. Your best bet is to delete the file and upload it again.Few readers