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Billing & Payments
Everything related to billing and payments
Platform Subscription Cancellation and Refund FAQ's
A: You can send your cancellation request to email@example.com or by creating a ticket via the help desk . The request need to be sent before the next subscription plan renewal date. Alternatively, you can cancel your subscription under account settings. Q: How will I know that my account has been canceled? A: Once our cancellation department has processed the request, you will be notified via the method you chose to contac
How do I setup Stripe or PayPal to accept payments?
BrainCert integrates seamlessly with PayPal and Stripe to sell your tests, courses and live classes. No complicated merchant account setup process. Simply enter your verified PayPal Premier or Business email or start accepting payments instantly with Stripe. Follow these steps to setup your preferred payment gateway to collect payments: Step 1: Login to BrainCert, and go to your E-commerce Dashboard. !(https://storage.crisp.chat/users/helpdesk/website/be0831c152319000/changelog-01png_
How do I update my credit card on file for BrainCert platform subscription?
Whether your credit card is expired, cancelled or you simply need to swap it out for a new one, you can update your credit card at any time. The system will retry the charge automatically for 3 days and will cancel the subscription. BrainCert will send out advance notifications and reminders to update credit card. We put together this quick guide to help you get started with the platform of usage. To avoid service interruption, you can safely and securely update your billing information for yo
Creating Shopping Cart and Discount Coupons
Creating Shopping Cart and Discount Coupons BrainCert integrates with PayPal, Stripe, and Payumoney payment gateways to sell your courses, tests and live classes. Payments are deposited in to your account immediately after the transaction. Step 1: Change the payments settings to "paid" option and select the currency to collect payments. !(https://storage.crisp.chat/users/helpdesk/websi
Setting up Subscriptions and Recurring Payments for your courses, tests and live classes
Recurring payments let you sell subscriptions to access your courses, tests, and live classes that are billed and delivered monthly or yearly. BrainCert supports recurring payments with PayPal and Stripe payment gateways. Before getting started, make sure to read the following articles to setup your payment gateway. Creating One-Time and Recurring Subscriptions It is recommended to read the belo
How do I cancel or change my plan?
Your subscription payments are governed by section **6. Subscription Payments, Billing, Refunds, Cancellation and Terms **of our Terms and Conditions. If you have any other questions, e-mail us at firstname.lastname@example.org
How to accept INR (Indian Rupee) payments using Payumoney
Accepting INR (Indian Rupee) payments using PayUmoney Payumoney is the best payment gateway to accept payments in INR (Indian Rupee) and to sell your courses, tests and live classes. PayUMoney uses powerful 128-bit encryption secure socket layer (SSL) for encrypting customer data during transmission. Follow these steps to generate API key at Payumoney: Step 1 : Goto https://www.payumoney.com/ and create an account Step 2: Click on "Seller Dashboard" under your profi
How can I pay?
Once you sign up for a premium plan, we'll set you up with payment processing via Stripe. We accept all major credit cards, you can update your payment details on your account page. In pricing page, click on the right tab to see the plans offered under that platform to sign up. For example, to sign up for 'Enterprise LMS' product offering click on the tab as shown below: !(https://storage.crisp.chat/users/helpdesk/website/be0831c152319000/image
Receipts and Invoices
When you have enrolled and paid for a course, you'll get an email confirmation. This email will be sent to the email address you use for registering your Braincert account. This email includes all your payment details. If for some reason you misplaced or accidentally deleted the email, you can get your receipt from the My Orders under your profile.If you are unsure how to get the receipt please follow this link When requesting for a receipt pleas
How do I download receipt for my course, test or live class purchase?
As a student in the E-Learning Platform, you can access your purchase receipt under "My Orders", where you can quickly access receipts for the courses, tests and live classes (virtual classrooms) you've bought, and review your purchase history, status and instructor contact options. Where can I access a copy of my purchase receipt? In addition to the order details you’re emailed when you purchase a BrainCert course, you can also access copies of your receipts in your My Orders page. Once y
How much does BrainCert Premium Plans cost?
Get setup in minutes with our 30-day free trial. After your trial has expired, we have several pricing plans for you to choose from in order to best suit the size and nature of your business.
Does BrainCert support multiple currencies to sell Tests, Courses, and Live classes?
With BrainCert, now you have the ability to choose from multiple currencies. BrainCert's multi-currency enabled payment gateway allows anyone to easily sell their e-learning content with confidence. When creating your tests, courses, and live classes, you will be presented with the currency option to setup the e-commerce bridge. It is only possible for your customers to checkout in one currency for each i
Are there any costs to me in order to sell a course or test?
BrainCert charges transaction fees for every sale made through our payment gateways Stripe, and PayPal. Check the Plans & Pricing page for more info.
How do I get billed?
Your premium plan is invoiced monthly or annually based on your subscription. We’ll send you an email notification with a link to an invoice listing any fees incurred for that billing period. Your credit card will be automatically charged for any fees incurred.
Can you refund money to my students?
Payments are deposited to your PayPal or Stripe account immediately after each transaction. However, if you decide to refund the sales amount, then you have to refund it manually at your end.
How can I customize the premium plan offered?
If our plans offered did not capture your business requirements or you're an educational or non-profit organization, Chat with us and we will be happy to work something out for you.
How can I set price for my tests or courses and sell them?
The most important part of selling your test or course is the pricing scheme system. There is no limit for the number of pricing schemes that you can create. At BrainCert, you can create a pricing scheme based on Price, Duration, and Access type. For example, you can sell a course for $40 available for 30 days with a restriction of accessing the course for only 300 times. Under Test Management and [Course Management](https://www.braincert.com/course/ma